T-Mobile punishes its online users.
Over the past several months, various factors collided to produce unacceptably high monthly cellphone charges that I’ve had to pay. As I am often to do when inconsistent bills hit my bank account, I took a look at how to reduce these costs, and in this case, that meant considering a new monthly T-Mobile plan. Fortunately, T-Mobile rolled out MyFaves for the Paris Hilton 3000 a short while ago, so last weekend, I logged into my T-Mobile account via the IntarWeb and tried to add the service. To my surprise, the online add-service wizard informed me that should I accept the MyFaves service, I would have my contract with T-Mobile extended for another year. Unwilling to accept this burden, I declined the new service.
Fast forward to today, when I walked into a brick’n mortar T-Mobile store and asked them to add MyFaves to my account. Handing them my Sidekick III, they checked the requisite software version and dialed into T-Mobile Central Command, where after a ridiculously long conversation, the sales-person handed me back my phone and told me I was all set. No extended contract, the ability to add my five MyFaves contacts via the phone itself, and off I went.
The inconsistency between the online T-Mobile interface and the service I get when I walk into a brick’n mortar location is plain silly; why does the method that is more cost effective for everyone screw the customer? Is T-Mobile trying to get away with murder when dealing with stupid Internet users? Sneaky bastards as they may be, it looks like they don’t have the balls to try the same trick when a physical confrontation stands at the ready.
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You could always call customer service if you don’t feel like leaving the home or office! In my experience the T-Mobile website follows strict company policies. When you change your calling plan it is supposed to extend your contract. Fortunately for you T-Mobile gives you the ability to have a “physical confrontation”. Without human interaction certain situations are impossible to determine. If you’ve had frequent overages and are unhappy with your service a computer cannot account for that. Talking to an individual gives you the ability to address your concerns and request that no extension be applied.